Role Overview – Talkspace is hiring an Account Coordinator for a full-time, remote position based in the USA. This role is ideal for an organized and detail-oriented professional with strong account coordination, client communication, administrative support, documentation, and relationship-management skills. The successful candidate will support account activities, coordinate with internal teams, maintain accurate records, and help ensure smooth day-to-day client and account operations.

Account Coordination – You will support daily account activities by organizing requests, tracking tasks, and coordinating follow-ups. You should keep account requirements organized and up to date.

Client Communication – You will communicate with clients regarding routine requests, updates, documentation, and account-related matters. You should maintain clear and professional communication.

Administrative Support – You will assist with account-related administrative tasks, records, correspondence, and documentation. You should ensure information is accurate and properly maintained.

Internal Coordination – You will coordinate with internal teams to resolve account requests and ensure required actions are completed on time. You should maintain effective cross-functional communication.

Account Records – You will maintain accurate account information, files, correspondence, and relevant documentation. You should keep records organized and confidential.

Task and Deadline Tracking – You will monitor outstanding account tasks, deadlines, and follow-ups. You should ensure important requirements are completed within expected timelines.

Customer Support – You will assist clients with general account inquiries and coordinate appropriate responses when specialized support is required. You should provide a professional and helpful experience.

Issue Resolution – You will identify routine account issues and coordinate with relevant teams to support timely resolution. You should remain organized and solution-focused.

Reporting Support – You will assist with preparing account updates, reports, and performance information when required. You should ensure reported information is accurate.

Relationship Support – You will help maintain positive client relationships through responsive communication, reliable follow-up, and effective coordination. You should demonstrate professionalism in every interaction.

How to Apply:

Send your updated CV to vincent.smith@talkspace.com. Please highlight your account coordination experience, client communication skills, administrative abilities, documentation experience, organizational strengths, and experience working with internal teams or customers. Include a brief cover letter outlining your relevant background and ability to manage multiple account-related responsibilities in a remote environment.

About the Company:

Talkspace gives you flexible ways to connect with professional support online. Talkspace offers flexible online therapy options designed to fit your daily routine. Private Online Support, and Talkspace is seeking an organized and dependable Account Coordinator who can support account operations, client communication, internal coordination, documentation, and timely follow-up while contributing to a professional and positive customer experience.