Role Overview – Workleap is hiring an Account Manager – Remote for a full-time, remote position serving clients across Canada. This position is ideal for accomplished account management professionals with strong client relationship expertise, SaaS and software industry knowledge, and the ability to manage accounts effectively, build client relationships, drive revenue growth, support customer success, retain clients, and contribute to organizational success within a dynamic software and HR technology organization.

Account Management Leadership – You will manage accounts by directing relationship strategy, overseeing client interactions, supporting success, and driving revenue. You will lead comprehensive account management and client partnerships. You should provide strategic account leadership.

Account Strategy Development – You will develop account strategies by analyzing client needs, planning approaches, identifying opportunities, and supporting growth. You will establish effective account strategies supporting revenue objectives. You should develop comprehensive account plans.

Client Relationship Management – You will manage client relationships by building connections, supporting satisfaction, maintaining engagement, and fostering long-term partnerships. You will develop strong client relationships and trust. You should manage client relationships strategically.

Key Account Management – You will manage key accounts by supporting clients, analyzing needs, providing solutions, and growing relationships. You will support major customer success and growth. You should manage strategic accounts effectively.

Customer Success Support – You will support customer success by understanding needs, enabling adoption, addressing challenges, and driving value realization. You will ensure client success and satisfaction. You should support customer success proactively.

Onboarding and Implementation Support – You will support onboarding by coordinating implementation, facilitating training, addressing issues, and ensuring smooth adoption. You will facilitate successful client launches. You should coordinate onboarding processes.

Solution Implementation Coordination – You will coordinate implementation by working with clients, managing timelines, supporting execution, and ensuring success. You will facilitate solution deployment. You should coordinate implementation activities.

Client Training and Education – You will support training by developing materials, conducting sessions, supporting learning, and ensuring understanding. You will enable client product expertise. You should support client training.

Product Knowledge and Expertise – You will develop product expertise by learning features, understanding capabilities, supporting demonstrations, and communicating value. You will position products effectively. You should demonstrate product knowledge comprehensively.

How to Apply:

Send your updated CV to johnny.drexhage@workleap.com. Please highlight your account management experience and professional achievements, specific examples of accounts you have managed and grown, your experience driving revenue growth and upsells, your customer retention and renewal successes, your SaaS and HR technology knowledge, your negotiation and deal closure abilities, your client relationship building skills, your team collaboration and cross-functional experience, your CRM and sales system proficiency, your reporting and analytics capabilities, your remote work and self-motivation, your presentation and communication skills, your problem-solving abilities regarding account challenges, your educational background and professional certifications, your ability to manage multiple accounts and priorities effectively, your Canadian market experience if applicable, your competitive drive and results orientation.

About the Company:

Workleap is a professional software and HR technology organization serving clients across Canada with a strong commitment to customer success, account growth, and organizational expansion through effective account management and customer-centric service delivery. The company is seeking accomplished account management professionals who bring proven account management expertise and professional competency, comprehensive knowledge of client relationship management and account strategy, demonstrated ability to manage accounts and drive revenue growth, strong customer success and retention capabilities, SaaS industry knowledge and HR technology expertise, excellent communication and negotiation abilities, CRM and sales system proficiency.