Blackpoint Cyber is looking for an adaptable, security-minded, and highly technical Client Success Architect to join its expanding world-class Client Success organisation. Founded in 2014 by former NSA and Department of Defense cybersecurity experts and fuelled by a recent USD 190 million Series C round, Blackpoint Cyber is in hyper-growth mode and building the team to match. This is an individual contributor role reporting to the VP of Customer Growth, blending customer success, technical consulting, and data-driven account management to ensure partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite.

In this role, you will act as a strategic advisor to a focused portfolio of partners, designing and leading multi-phase success plans aligned to partner business objectives, security posture, and operating models. You will define measurable KPIs tied to value realisation, translate product usage and telemetry into business outcomes understood by partner leadership, and proactively identify and mitigate retention risks through structured risk assessments and tailored mitigation strategies. You will build and maintain multi-threaded relationships spanning technical leads, operational managers, and executive stakeholders, and deliver executive-ready presentations for quarterly business reviews, roadmap discussions, and strategic reviews. Anticipating partner constraints around scalability, compatibility, performance, and compliance and flagging risks proactively will be a central part of how you protect and grow your partner portfolio. You will work closely with GTM, Product, Engineering, and Support teams to align on partner needs, share feedback to improve the Blackpoint product and partner experience, and contribute to scalable processes and best practices across the Client Success organisation.

The ideal candidate brings strong technical proficiency in cybersecurity and MSP environments, with experience in customer-facing technical roles and a proven track record driving customer value, adoption, and engagement. You are able to navigate complex customer environments and communicate effectively across technical, operational, and executive personas. Experience in cybersecurity or adjacent technical domains is preferred, and excellent written and verbal communication skills, comfort working independently and remotely, and a Bachelor's degree or equivalent experience are all required.

Blackpoint Cyber offers competitive health, vision, dental, and life insurance plans, a robust 401k plan, discretionary time off, and a remote work environment where your contributions are visible and your impact on customer outcomes is direct and meaningful.

Apply Now:
To apply, share your CV to mromano@blackpointcyber.com
When submitting your application, ensure your CV clearly highlights your experience in customer-facing technical roles within cybersecurity or MSP environments, your track record driving adoption and retention, and your ability to engage stakeholders from technical operators through executive leadership. Include examples of success plans, risk mitigation strategies, or QBRs you have led and the outcomes they delivered. Your cover letter should explain why you are drawn to the Client Success Architect role at Blackpoint Cyber and reflect your technical depth, customer-first mindset, and ability to thrive independently in a remote, high-growth environment. Feel free to forward this opportunity to anyone in your network who may be a strong fit.

About Us:
Blackpoint Cyber is a technology-driven cybersecurity company founded in 2014 by former NSA and Department of Defense security and intelligence experts, on a mission to deliver nation-state-grade cybersecurity to organisations of all sizes through its CompassOne platform and 24/7 human-led Security Operations Centre. The company delivers Managed Detection and Response that measures success by threats stopped rather than alerts generated, combining AI-speed detection with elite human expertise to take decisive action before attacks escalate. Backed by a USD 190 million Series C round and recognised in Forrester's Proactive Security Platforms Landscape Q1 2026 report, Blackpoint is in hyper-growth mode and serves MSPs and enterprise clients worldwide through a partner-first approach built on proven offensive and defensive expertise.