About the Role

Constell8 is seeking a knowledgeable and customer-focused Customer Support Agent to join our remote team and provide exceptional support to our trading community. This full-time remote position is specifically designed for professionals with experience in proprietary trading firms, forex trading, and the financial markets industry. You'll be responsible for assisting clients with their trading accounts, resolving technical issues, answering questions about trading platforms and prop firm rules, and ensuring a seamless customer experience. Your role will involve responding to inquiries via email, live chat, and ticketing systems, educating traders on platform features, troubleshooting account-related issues, and providing timely, accurate information about trading conditions and policies. The ideal candidate has a genuine understanding of forex trading terminology, prop firm operations, and the challenges traders face, combined with excellent communication skills and a passion for helping others succeed in their trading journey.

What We're Looking For

We need a customer support professional with at least 6+ months of experience in customer service, preferably within the prop trading, forex, or fintech industry. You must have a solid understanding of proprietary trading firms, forex markets, trading platforms (MT4/MT5), leverage, margin, risk management, and common trading concepts. Strong communication skills in English (written and verbal), problem-solving abilities, and the ability to explain complex trading concepts in simple terms are essential. The ideal candidate is patient, empathetic, detail-oriented, and able to handle multiple customer inquiries simultaneously while maintaining professionalism. Experience with customer support tools like Zendesk, Intercom, or Freshdesk, along with the ability to work independently in different time zones, is highly valued. You should be tech-savvy, quick to learn new systems, and committed to providing accurate, helpful responses that build trust and customer satisfaction.

How to Apply

Ready to support traders and make a difference in the prop trading industry? Send your updated resume to careers@constell8.com with the subject line "Customer Support Agent Application - [Your Name]". Please highlight your experience with prop firms, forex trading, or related financial services in your resume. Important Note: This role is suitable only for candidates familiar with prop firms, forex trading, and trading platforms. Applications without relevant industry knowledge will not be considered. Only shortlisted candidates will be contacted for interviews.

About Company

Founded in 2012, Constelle is a people-centric company built on trust and collaboration. We assemble elite teams to deliver excellence in software and solution engineering, focusing on lasting partnerships over short-term gains. In an era of digital transformation, we empower organizations with adaptability as a trusted one-stop platform. We operate across entire industry verticals, collaborating with leaders to provide the complete value chain. Our core commitment is to foster enduring relationships, uphold the highest ethical standards, and provide empowering solutions for long-term client success, all within a culture of genuine learning and growth.